Shipping & Returns

• Orders are generally shipped the most economical way possible.
• Please include any special instructions with your order.
• We are not responsible for lost or damaged Australia Post shipments.
• Orders with multiple boxes may arrive over a period of days. Please inventory items immediately, as we are not responsible for missing or damaged items reported days after date of invoice.
• If you request express service when ordering, we will ship your order per your direction. Express orders received weekdays by 11:00 am (AEST) generally ship the same day.

From our website, click the “Account” tab at the top of the page, enter your account number and click the “Login” button. Select the invoice date of the order you wish to track. You will find a link to track your order on the right-hand side of that invoice entry. Once you click the tracking number, you will be taken to the carrier’s site to view the progress of your shipment.